Welcome to MSW Shop’s FAQ section! We’re here to help you navigate your premium wheel purchasing experience. Whether you’re a performance enthusiast, a style innovator, or building your dream ride, find answers to common questions below.

About MSW Shop

Who is MSW Shop?
MSW Shop is a premium wheel retailer based in Portland, Oregon, serving wheel enthusiasts worldwide since 2015. We specialize in high-performance and style-focused wheels from top brands like BBS, OZ, Rota, Japan Racing, and our own MSW line.
What makes MSW Shop different?
We combine enthusiast-grade products with global accessibility. Our curated selection focuses on both track-proven performance wheels and head-turning custom styles, all backed by our engineered global delivery solutions.

Product Questions

What wheel brands do you carry?
Our premium selection includes: BBS Wheels, Concaver Wheels, Japan Racing Wheels, MSW Wheels (our house brand), OZ Wheels, and Rota Wheels. Each brand offers distinct advantages from motorsport engineering to revolutionary value.
How do I choose the right wheels for my vehicle?
Consider your primary need: maximum performance (look to OZ or BBS), show-stopping style (Concaver or Japan Racing), or exceptional value (MSW or Rota). For fitment specifics, email our wheel specialists at [email protected] with your vehicle details.
Are your wheels authentic?
Absolutely. We source all wheels directly from manufacturers or authorized distributors. Every wheel is genuine and arrives in its original packaging with all manufacturer warranties intact.

Shipping & Delivery

Where do you ship?
We ship globally to most regions (excluding some Asian countries and remote areas). From Munich to Sydney to Denver, we’ve got you covered.
What are my shipping options?
Express Delivery: $12.95 flat rate via DHL/FedEx (10-15 days after dispatch)
Free Global Shipping: EMS service for orders over $50 (15-25 days after dispatch)
Pro Tip: Combine multiple wheels in one order to maximize shipping value!
How is my order packaged?
Each wheel is protected like the performance art it is. Our secure packaging includes individual wheel bags, foam protection, and sturdy outer boxing to ensure your wheels arrive in perfect condition.
When will my order ship?
Orders typically process within 1-2 business days. You’ll receive tracking information via email once your wheels begin their journey from our Portland warehouse.

Payments & Pricing

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Are there any hidden fees?
No hidden fees. The price you see is what you pay, plus applicable shipping unless you qualify for free shipping on orders over $50. Some international orders may be subject to local customs/duties which are the customer’s responsibility.
Do you offer price matching?
We regularly audit our prices to ensure competitive value, especially on our MSW and Rota lines. While we don’t formally price match, check our clearance deals for exceptional values.

Returns & Warranty

What’s your return policy?
We offer a 15-day return policy from delivery date if your purchase doesn’t match your vision. Wheels must be in new, unmounted condition with original packaging. Contact us at [email protected] to initiate a return.
Are the wheels covered by warranty?
All wheels carry their manufacturer’s warranty. BBS and OZ wheels typically have extensive warranties, while our MSW line offers competitive coverage. Specific warranty details are provided with each product.
What if my wheels arrive damaged?
In the rare case of shipping damage, contact us immediately at [email protected] with photos of the packaging and damage. We’ll expedite a replacement through our damage claim process with the carrier.

Account & Technical

Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save preferences, and speeds up future purchases.
How do I reset my password?
Use the “Forgot Password” link on the login page. If issues persist, our team can assist at [email protected].
Why isn’t my payment going through?
First, double-check your card details. Some international transactions may require bank authorization. If problems continue, try PayPal or contact your bank to approve the international transaction.

Didn’t find your answer? Our wheel specialists are ready to help at [email protected]. Whether you’re building a track monster, custom show car, or refreshing your daily driver, we’re committed to delivering both premium wheels and premium service.

MSW Shop – Driving your style globally from 3330 Hope Street, Portland since 2015